App / Sports
These terms set out what jk99 requires from you and what you can expect from us when you access the platform, manage your account or carry out any transaction. Access and eligibility depend on your local law and the eligible regions we serve.
By opening an account on this platform, you confirm that you have read and accepted these terms in full. They govern every part of your relationship with us — from the moment you register through to any withdrawal you make via bKash or Upay. We may update these terms from time to time; the version published on this page is always the current one, and continued use of the platform after a change means you accept the updated version. These terms do not override or replace the laws of your jurisdiction. Whether you can access the platform at all depends entirely on the rules in force where you are located. We do not represent that access is lawful in every region, and it is your responsibility to check local law before registering. Where we refer to transactions, we mean deposits and withdrawals processed through the payment channels shown in your account — currently bKash and Upay for Bangladesh. Any transaction attempted through a method not listed in your account settings will not be processed and may be declined without notice. If you have a question about a specific transaction, the account wallet history is the first place to check, and our support team can assist with anything that is not resolved there.
These terms apply to four distinct areas of how you interact with jk99. Each area has its own rules, and knowing where a boundary sits helps you understand what is and is not covered if something goes wrong. Third-party services that link away from our platform operate under their own separate conditions.
Your account login, registration details, password management and session behaviour all fall within these terms. You are responsible for keeping your credentials secure. Access is only permitted in eligible regions where local law allows it.
All deposits and withdrawals processed through bKash or Upay are governed here. The limits, verification steps and processing instructions shown inside your account at the time of the transaction apply. We do not cover transactions attempted outside those listed channels.
Game content supplied by studios available in our lobby — including titles from PlayStar, Habanero and Spadegaming — is subject to each provider's own rules on fair use. We display this content under agreement; you may not copy, redistribute or reverse-engineer any part of it.
Any external service you reach from a link on our platform — including payment apps you open separately on your device — is governed by that service's own terms, not ours. We are not responsible for the content, availability or conduct of third-party sites or apps.
These terms are not one-sided. You have concrete options when it comes to reviewing what we hold, correcting what is wrong and asking questions about how the rules apply to your specific situation. The most direct route is always your signed-in account area, where transaction records, personal details and wallet history are visible without needing to contact support first. If anything in your account looks incorrect — a personal detail entered at registration, a linked payment method or a transaction record — you can raise a correction request through the support channels listed on this page. We will review the request and respond through the same channel. If you have a question about how a particular rule in these terms applies to an action you want to take, sending a message via live chat or the support email listed below is the right path. We aim to give a clear, specific answer rather than a generic response. For anything that requires a formal account change — such as updating the mobile number tied to your bKash wallet — follow the verification steps shown in account settings at the time you make the request.
Open the account wallet section to see a full transaction history, including every bKash or Upay deposit and withdrawal. The record is date-stamped and shows the status of each entry.
If a name, contact number or linked wallet detail is wrong, submit a correction request through live chat or email support. We will verify the change against the information provided at registration before updating.
Not sure how a specific rule applies to your account? Send your question through the support routes below. We will respond with a specific answer tied to your account situation, not a copy-paste of the terms.
For account closures, wallet unlinking or any other change that falls outside the self-service options in your settings, contact support directly. We handle these requests individually and will confirm completion once done.
If a section of these terms raises a question you cannot resolve by reading this page, use one of the contact routes below. All three are published on the platform and accessible from your account area once you are signed in.
The live chat button is visible on the platform once you are signed in. Use it to ask about a specific clause, a transaction that looks wrong or any account action covered by these terms.
Send a written query to the support email address published in the account help section. Email is the right path for formal correction requests or any matter where you need a written response for your records.
The help section inside your signed-in account lists common questions about terms, wallet rules and access eligibility. Check there first — many straightforward questions about bKash and Upay transactions are answered without needing to contact the team.
These terms exist to give you a clear and honest picture of how we operate. The sections below cover the four areas where transparency matters most: how account data is handled, how we use cookies, how your account is kept secure and how long we retain information linked to your wallet activity.
We collect only the information needed to operate your account — registration details, transaction records and the payment method you link, such as bKash or Upay. We do not sell account data. How we process it is explained further in our privacy policy.
We use session cookies to keep you signed in across pages and to remember device preferences. You can manage cookie settings in your browser. Disabling cookies may affect how the platform loads on your mobile device.
Your account is protected by a password you set at registration. If you share your device with others, we recommend signing out after each session. Any suspicious activity on your account should be reported through live chat immediately.
Transaction records linked to your bKash or Upay wallet are retained for as long as your account remains active and for a period after closure, in line with the obligations set out in our full privacy policy. You can request a record of your activity through email support.
These are the questions we get most often about how the terms work in practice. Each answer reflects the current version of the policy published on this page.
We update the terms when our policies change. The revised version is published on this page with immediate effect. If you continue using the platform after a change, that counts as acceptance. We recommend checking this page periodically, especially before making a transaction.
Access depends on your local law and the eligible regions we serve. We do not confirm that access is lawful everywhere. It is your responsibility to check whether using this platform is permitted under the rules that apply where you are located before opening an account.
A declined transaction means the payment did not complete. Check your account wallet history first — the status entry will show whether it was declined on our side or at the payment channel. If the record is unclear, contact support through live chat with the transaction reference visible in your wallet.
Send a correction request through email support or live chat. Include the detail that needs changing and the information you provided at registration so we can verify the request. We do not update account details without completing a verification step first.
We hold your registration details, session history and transaction records for deposits and withdrawals made through bKash or Upay. You can see your transaction history directly in the account wallet section. For a full data summary, submit a request through email support.
Start with live chat for a quick response, or use email support if you want a written record of the exchange. Describe the specific action and the clause in these terms you believe was applied incorrectly. We will review the account record and respond with a specific explanation.