App / Sports
jk99 operates under terms designed to protect your account and clarify what applies to you as a user in Bangladesh. Access to this platform and its features depends on your local law and whether your region is eligible — please read this page carefully before you proceed.
This legal policy sets out how jk99 manages user rights, account data, transaction records and platform access in the regions where the service is available. Availability depends on your local law and eligible region — we do not make representations about legal status in any jurisdiction we have not confirmed. Where you use a local payment method such as bKash or Upay to fund your account, the transaction record is attached to your registered account and accessible from your wallet history. We retain account and transaction data in line with this policy and the terms you accepted at registration. If you believe a record is incorrect, or if you want to understand what data we hold, you can raise a query through the support routes listed on this page. We do not share personal information with third parties except where required to process a transaction — for example, when your bKash or Upay transfer is routed through the relevant payment network. Cookie data and browsing activity on this site is also covered under this policy; you can manage cookie preferences from the settings visible in your browser. If anything in this policy conflicts with a local legal requirement that applies to you, the local requirement takes precedence in your jurisdiction.
bKash transaction records are linked to your account wallet and accessible from your signed-in history page.
Upay transfers processed through your account are logged and retrievable for review at any time from your wallet section.
Personal data held by jk99 covers your registration details, account activity and payment history as described in these terms.
This policy covers specific areas of your interaction with the platform. Understanding the scope helps you know where to direct a question or raise a concern — whether it relates to your account, a transaction, the content you see or a third-party service connected to jk99.
This policy applies to how your account is created, verified, suspended or closed. Actions you take inside the signed-in area — such as updating your profile or reviewing your history — fall within this scope. Access itself depends on your local law and eligible region.
Deposits and withdrawals processed through local payment methods including bKash and Upay are covered by this policy in terms of record-keeping and your right to review or query a transaction. Payment network rules from bKash or Upay may also apply independently.
The game lobby, promotional notices and account communications published by jk99 are covered. This includes content from studios such as Habanero, Spadegaming and Microgaming where it appears in our lobby. Content accuracy and updates are our responsibility.
Services operated by third parties — including external payment processors and game content studios — operate under their own terms. Where a third-party term conflicts with this policy, the third-party term governs that service only, not your jk99 account as a whole.
You have clear practical options available to you under this policy. First, you can review the data we hold on your account at any time by opening the account settings page after signing in — your registration details, transaction records and communication history are all visible there. If something looks incorrect, such as a payment entry that does not match your bKash or Upay transfer, you can raise a correction request through the live chat or email route on this page. Second, you can ask us what personal information is stored against your account and request that outdated or inaccurate details are updated. We aim to process correction requests in a reasonable timeframe, though we cannot guarantee a specific deadline. Third, if you want to close your account or understand how your data is handled after closure, you can request that information through the same support contact. Every step — review, correct, question, close — starts from your signed-in account page or the support route listed below.
Sign in and open the account settings or transaction history page to see everything we hold — payments, account actions and communication logs are all in one place.
If your name, contact details or payment record contains an error, submit a correction request through live chat or email. We will confirm receipt and update the record.
If any part of this policy is unclear or you believe a term does not apply correctly to your account, reach out via the support routes below. Bring your account reference for faster handling.
Account closure requests are handled through our support team. Ask for confirmation of how your data is managed after the account is closed and we will respond in writing.
If you have a question about this policy, a data request or a concern about your account, these are the routes we publish. Use the one that suits how you prefer to communicate — all three go to the same support team.
Open the chat icon from any page while signed in. Describe your policy question or account concern and include your registered account reference so the team can locate your record without delay.
Send your question to the support email address shown in the Contact section of the site. Write clearly what the issue is — a data query, a correction request or a policy clarification — and we will respond in writing.
The Help section accessible from your signed-in dashboard lists common policy questions and account actions. Start there for straightforward requests before opening a live chat or sending an email.
We apply consistent standards to how account data, cookies and security settings are managed across the platform. This section describes the practical controls in place and how you can engage with each one.
Account and transaction records are kept for as long as your account is active and for a period after closure as required by our internal policy. If you want to know the retention period that applies to your account, ask via email support and we will confirm in writing.
Cookies used on jk99 support account sessions, preference memory and site performance. You can manage or remove cookies through your browser settings at any time. Removing session cookies will require you to sign in again on your next visit.
Your account is protected by the credentials you set at registration. If you suspect unauthorised access, change your password immediately from the account settings page and contact live chat with your account reference. We do not store full payment credentials for bKash or Upay — those are handled by the respective payment networks.
When this policy changes in a way that affects your rights, we publish the updated version on this page and note the change date at the top. Continued use of the account after a policy update means you have read and accepted the revised terms.
Below are the questions we hear most often about how this policy works, what data we hold and how to act on your rights. If your question is not covered here, reach out through the support routes listed above.
Access and eligibility depend on your local law and your region. If the service is available where you are, this policy governs your account. Review your local legal position before registering or using the platform — we do not make jurisdiction-specific legal claims.
Yes. Sign in and open account settings to view your registration details, transaction history and communication log. For a full data summary, send a written request to the email support address and we will compile and return the information held against your account reference.
Every bKash or Upay transfer processed through your account is logged and visible in your wallet history page. The record shows the transaction amount, date and status. If an entry looks incorrect, raise a correction request through live chat or email with the transaction reference.
Open account settings to update basic details directly, or contact live chat with your account reference if the field is locked. For formal correction requests — especially for payment records — send an email so the change is confirmed in writing by the support team.
Contact the support team immediately through live chat or email. Include your account reference and a brief description of the concern. We treat data-handling reports as priority queries and will respond with a written acknowledgement confirming the next steps we will take.
Yes. When we update the policy in a way that affects your rights, the change is published on this page with a revised date shown at the top. We recommend checking this page periodically. Continued account use after an update indicates you accept the revised terms as published.