App / Sports
jk99 is direct about one thing: your account data belongs to you, and we handle it with that in mind. This policy explains what we collect, why we collect it, and what choices you have — whether you access the platform through mobile or browser, and whether your wallet is bKash or Upay.
When you open an account with jk99, we collect the information needed to run that account: your registration details, device type, session activity and any wallet identifiers associated with transactions you initiate — including those made via bKash or Upay. We do not sell this information to third parties, and we do not share it beyond what is necessary to process your requests or comply with applicable requirements in the regions we serve. Data collected through your browser or mobile session — including cookies and local storage — is used to keep your account session active and to remember your lobby preferences between visits. We retain account records for as long as your account remains active and for a reasonable period afterward, consistent with standard data retention practice. If you are accessing the platform from Bangladesh, your use of this policy and the platform itself is subject to the laws and regulations applicable in your region. We do not make legal certainty claims about eligibility — access depends on your local law and the eligible regions we support at any given time. Questions about how your data is handled can be directed to our support channels at any time.
This policy covers data collected directly through jk99 — your account, your session and your on-platform activity. It does not extend to third-party services you reach from links on the platform, and it does not govern how external payment processors handle their own records. Understanding the boundary helps you know exactly where your rights under this policy apply and where a separate provider's terms take over.
Covers login sessions, account registration fields, verification steps and any profile details you enter directly on jk99. Changes to your account details update the data we hold, and you can request a review of what is stored at any time through support.
When you initiate a bKash or Upay transaction, we log the reference and amount on our side. The payment processor handles its own records under its own terms. Our policy governs only what jk99 stores about that transaction, not what bKash or Upay retain independently.
Browsing the lobby, loading game pages and navigating between slots, live tables and crash titles all generate session data. We use this to maintain your session state and personalise your lobby view. You can manage cookie preferences through your browser settings at any point.
Game studios whose titles appear in the lobby — such as Habanero, Spadegaming or Microgaming — operate under their own data terms. jk99 does not control or represent their data practices. If a game or service takes you off our domain, this policy no longer applies to what happens there.
You are not a passive data subject here. jk99 gives you concrete steps to act on the rights this policy describes. If something in your account record looks wrong — a name, an email address, a linked wallet identifier — you can ask us to correct it. If you want to know what data we hold against your account, you can request that through our support route. If you decide to close your account, we can walk you through what happens to your data after that point, including how long standard retention applies. None of these actions require you to use formal legal language. A clear message through our support channel, identifying your account and stating what you need, is enough to start the process. We aim to respond to all data-related requests through the same support path we use for account queries — the same place you would go if a bKash deposit did not reflect correctly. Your access to these choices does not depend on your device; mobile and desktop sessions both reach the same support routes.
Send a request through our support channel to see what account data we hold. Include your registered email so we can locate the correct record quickly.
If a name, contact detail or wallet identifier is recorded incorrectly, contact support with the correct information. We will update the record and confirm the change.
Not sure why a particular piece of information was collected? Ask us directly. We will explain the purpose in plain language without referring you to a lengthy document.
If you want to close your account or understand the data implications of doing so, our support team can explain the process step by step, including what the retention period looks like after closure.
Privacy questions deserve a direct answer. If anything in this policy is unclear — or if you want to act on a data right — reach us through the channels listed below. We do not publish response time commitments we cannot back, but every message through these routes goes to the same team that handles account and wallet queries.
Open the chat widget from any page on jk99 and select the account or privacy option from the menu. This is the fastest path for questions about your stored data or session records.
Send your data request or policy question to our published support email. Include your account email address so the team can locate your record without back-and-forth.
The help section inside your signed-in account lists the routes available for data and privacy queries. Check there first — it reflects the current support options shown on the platform.
Handling your data carefully is not a feature we advertise — it is the baseline we build every account process around. From the moment you log in on mobile to the point your bKash or Upay transaction is recorded, the data flow is limited to what the account operation requires. We do not hold payment credentials on our servers; wallet transactions are processed by the payment provider, and only the reference is logged on our side. Cookies used on the platform are session and preference cookies — not advertising trackers sold to third parties. If you want to know more about a specific handling step, our support channel is the right place to ask.
We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No advertising cookies are placed without your awareness. You can clear or block cookies through your browser or mobile settings at any point.
Your account password and login details are your first layer of protection. We do not ask for your bKash or Upay PIN through any support channel. If you receive a request like that, it is not from us — report it immediately.
We keep account records for as long as the account is active and for a standard period after closure. Transaction references tied to bKash or Upay activity follow the same retention window. You can ask about the exact period for your account through support.
If this policy changes in a material way, we will note the update on this page. We do not send unsolicited requests for credentials as part of any policy update. Check this page directly if you want to confirm the current version applies to your account.
These are the questions we actually receive about how data works on jk99. If yours is not here, the support channel is the right next step.
We collect the details you enter during registration — name, email and contact information — along with device and session data generated when you browse the platform. If you transact via bKash or Upay, we log the transaction reference on our side. We do not store your wallet PIN or payment credentials.
Yes. Send a request through our live chat or email support, include your registered account email, and we will confirm what records we hold. This applies to account details, session history and any transaction references tied to your wallet activity.
Contact support through the live chat or email route, state which detail is incorrect and provide the right information. We will update the record and let you know once the change is made. You do not need to use formal wording — a clear message is enough.
We do not sell your data. We share information only where it is necessary to process your account request or meet applicable requirements in supported regions. Payment processors like bKash handle their own transaction records under their own terms, which are separate from this policy.
We retain account records for a standard period after closure, consistent with normal data retention practice. If you want to know the specific window that applies to your account, ask through our support channel when you initiate the closure process.
This policy covers what jk99 collects through the platform. Studios like Habanero, Spadegaming and others operate under their own data terms for the game software they provide. If a game interaction sends data directly to a studio's servers, that falls outside our policy scope.